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Privacy Policy

A legal disclaimer

Privacy Policy - the basics

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At FriendlyPaws, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website or use our veterinary advisory services. By accessing our website and using our services, you agree to the terms outlined in this policy.

1. Who We Are

We are FriendlyPaws, a veterinary advisory service providing expert guidance to pet owners. Our contact details are as follows:

We collect and process the following types of personal data when you use our website or services:

  • Personal Identification Information: Name, email address, phone number.

  • Pet Information: Details about your pet (breed, age, health conditions, etc.) if provided.

  • Communication Data: Emails, messages, or queries submitted to us for consultation.

  • Payment Information: If applicable, payment details for services (processed through third-party payment providers).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide veterinary advice and respond to your queries.

  • To communicate with you regarding your consultation or follow-up services.

  • To process payments (if applicable).

  • To improve our website and services based on user feedback and interactions.

  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing Your Data

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide personal data (e.g., through contact forms or email inquiries), we process it based on your consent.

  • Contractual Necessity: When you use our services, processing your data is necessary for the performance of a contract (e.g., providing veterinary advice).

  • Legitimate Interests: We may process data where necessary for our legitimate business interests, such as improving our services or responding to queries.

5. How Long We Retain Your Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including to comply with any legal, accounting, or reporting requirements. If you no longer wish to receive our services or communications, we will delete or anonymize your personal data as per your request.

6. Sharing Your Data

We may share your personal data with trusted third parties in the following cases:

  • Payment Processors: To process payments for services.

  • Service Providers: Third parties who assist with website maintenance, email communications, or other operational services.

  • Legal Obligations: If required by law, regulation, or legal process, we may share your data to comply with legal obligations.

We ensure that any third parties with whom we share your data adhere to strict data protection and confidentiality standards.

7. Your Data Protection Rights

You have the following rights under UK data protection law:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold.

  • Right to Erasure: You can request that we delete your personal data (subject to certain conditions).

  • Right to Restrict Processing: You can request that we limit how we use your personal data.

  • Right to Object: You can object to how we process your personal data, particularly in cases where we rely on legitimate interests.

  • Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.

To exercise any of these rights, please contact us at [Your Contact Email].

8. Cookies

We use cookies on our website to enhance user experience and analyze site traffic. By using our website, you consent to our use of cookies as described in our Cookie Policy. You can disable cookies through your browser settings if you prefer, but this may affect your experience on our website.

9. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

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