Refund Policy

FriendlyPaws Refund Policy
At FriendlyPaws, we are committed to providing high-quality veterinary advice and guidance. However, if you are not completely satisfied with the service you receive, we want to ensure that your experience is as smooth as possible. Please take a moment to review our refund policy below.

1. Refund Eligibility
Refunds are available under the following circumstances:

Service Not Delivered: If a consultation or service was not provided as promised (for example, if the Pet Professional was unable to attend or provide the requested consultation).
2. Non-Refundable Situations
Refunds are generally not available for the following:

Change of Mind: If you decide you no longer wish to proceed with the service after payment has been made, we are unable to issue a refund.
Incomplete Information: If the service could not be completed due to incomplete or incorrect information provided by you (such as failing to provide accurate pet details or medical history).
Consultations Rendered: Once a consultation has taken place and advice has been provided, we cannot offer a refund.
3. Requesting a Refund
If you believe you are entitled to a refund based on the conditions above, please contact our support team at info@friendlypawshub.com within 7 days of your consultation. Provide the following details to help us process your request:

Your full name and contact details
Date and time of the consultation
A brief description of the issue or concern you encountered
Any supporting documentation or evidence (such as screenshots or technical issues encountered)
4. Refund Process
Once we have received your refund request, our team will review it and respond within 5 business days. If your request meets the criteria, we will issue a refund to the original payment method used for the transaction. Refunds may take 3-5 business days to process, depending on your bank or payment provider.

5. Payment Disputes
If you initiate a chargeback or payment dispute without first contacting us, this may delay the process and result in additional fees or complications. We encourage you to reach out to our team directly before proceeding with any disputes.

6. Modifications to This Policy
FriendlyPaws reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately.

This refund policy ensures transparency for your customers and establishes clear guidelines for when a refund is possible, helping to manage expectations while maintaining customer trust. Be sure to adjust it according to your specific terms and conditions.